At PickTables, your privacy matters. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, booking system, restaurant dashboard, owner tools, customer account, forms, emails, and related services.
This policy is written for customers, diners, venue owners, restaurant staff, business users, website visitors, and anyone who contacts us.
PickTables operates in the United Kingdom and aims to handle personal data in line with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable privacy rules.
Trading name: PickTables
Legal business name: [Add legal company name]
Registered office: [Add UK business address]
Company number: [If applicable]
ICO registration number: [Add only if registered]
Email: picktables.10@gmail.com
Phone: +44 7361 553886
For the purposes of data protection law, PickTables may act as a data controller for data we collect directly for our own purposes, such as accounts, support, billing, website analytics, and marketing.
For some venue booking data, PickTables may act as a processor on behalf of the restaurant or venue, depending on how the venue uses the platform.
Your privacy matters. We will never sell your personal data to third parties, and we only collect what we genuinely need to provide you with the best possible service.
We may collect the following types of personal data.
We may collect billing name, billing email, invoice details, plan details, payment status, and transaction references.
Card payments are normally handled by a secure third-party payment provider. PickTables should not store full card numbers or full card security codes.
We collect personal data when you:
We may also receive data from restaurants, staff users, payment providers, analytics tools, email providers, hosting providers, and security systems.
We use personal data for the following purposes:
We use your data to create accounts, process bookings, show venue availability, manage reservations, operate dashboards, send booking updates, and provide customer support.
Lawful basis: contract, legitimate interests, and legal obligation where applicable.
We share booking details with the venue you choose so the venue can manage your reservation.
Lawful basis: contract and legitimate interests.
We use business and billing data to manage subscription plans, invoices, payments, account access, plan limits, and support.
Lawful basis: contract and legal obligation.
We may send important non-marketing messages, such as booking confirmations, booking updates, password resets, account notices, payment reminders, and security alerts.
Lawful basis: contract and legitimate interests.
We use website and platform usage data to improve performance, fix bugs, understand feature usage, prevent errors, and make the platform easier to use.
Lawful basis: legitimate interests or consent where required for cookies.
We may use personal data to detect suspicious activity, prevent fake bookings, stop misuse, protect accounts, and secure the platform.
Lawful basis: legitimate interests and legal obligation.
We may send marketing emails only where allowed by law, such as when you have opted in or where soft opt-in rules apply to existing business relationships.
You can unsubscribe at any time.
Lawful basis: consent or legitimate interests where legally permitted.
We may keep records for tax, accounting, legal claims, regulatory requests, and compliance purposes.
Lawful basis: legal obligation and legitimate interests.
We do not sell your personal data.
We may share personal data with:
If you make a booking, we share relevant booking details with the selected venue so they can manage your reservation.
We may use trusted providers for:
These providers may process personal data only as needed to provide services to PickTables.
We may share data where required by law, court order, regulator request, tax authority, law enforcement, or to protect our rights, users, platform, or business.
If PickTables is involved in a merger, sale, investment, restructuring, or transfer of assets, personal data may be transferred as part of that transaction, subject to appropriate protections.
Security incidents: In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
Some service providers may store or process personal data outside the United Kingdom.
Where this happens, we will aim to use appropriate safeguards, such as:
PickTables uses cookies and similar technologies to make the website work, improve performance, remember preferences, analyse traffic, and support marketing where enabled.
Cookie types may include:
These are needed for core website functions, login sessions, security, checkout, booking forms, and account access. These cannot usually be disabled through our website.
These remember preferences, such as form choices, dashboard settings, or display options.
These help us understand how people use the website and platform so we can improve performance and usability.
These may help us measure campaigns or show relevant advertising. We use these only where consent is required and has been given.
You can manage cookies through your browser settings and, where available, our cookie banner or cookie preference tool.
Non-essential cookies should not be placed until you have given valid consent.
We keep personal data only for as long as needed for the purposes described in this policy.
Typical retention periods:
When data is no longer needed, we delete, anonymise, or securely archive it.
Under UK data protection law, you may have the right to:
Some rights may depend on the lawful basis we use and may not apply in every situation.
To make a privacy request, contact:
Email: picktables.10@gmail.com
We may need to verify your identity before responding.
You can opt out of marketing emails at any time by:
You may still receive important service messages, such as booking confirmations, account alerts, security notices, and payment notifications.
We use appropriate technical and organisational measures to protect personal data.
These may include:
No online platform can be guaranteed 100% secure. You should use a strong password and keep your login details confidential.
PickTables is not designed for children under 13.
If we learn that we have collected personal data from a child without appropriate permission, we will take steps to delete it.
Venue Owners should not knowingly upload children’s personal data unless they have a lawful reason and appropriate safeguards.
Restaurants and Venue Owners using PickTables may also be responsible for how they collect and use customer data.
For example, venues may use booking data to:
Venue Owners should have their own privacy policy where required and must not misuse customer data obtained through PickTables.
PickTables does not currently use personal data to make solely automated decisions that produce legal or similarly significant effects.
We may use automated tools for operational purposes, such as spam detection, security alerts, availability checks, booking status workflows, analytics, or fraud prevention.
Please contact us first if you have concerns about how we use your personal data.
Email: picktables.10@gmail.com
You also have the right to complain to the UK Information Commissioner’s Office.
We may update this Privacy Policy from time to time to reflect changes in our platform, legal requirements, cookies, service providers, or business operations.
When we make important changes, we may notify users by website notice, dashboard notice, or email where appropriate.
The latest version will always be shown on this page.
For privacy questions, requests, or concerns, contact:
PicTables Data Team
Email: picktables.10@gmail.com
Phone:+44 7361 553886
Location: United Kingdom
We aim to respond within 2 business days.
PickTables is a UK restaurant reservation and table booking platform helping diners book tables online and helping hospitality businesses manage reservations, guests, reviews, and growth from one connected system.
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